RETURNS & EXCHANGES
HOW CAN I EXCHANGE OR RETURN AN ITEM?
Send an email with your order number and the email with which you made the purchase to firstname.lastname@example.org
The email will be answered with the instructions to return the order.
* Changes or returns cannot be made in any physical store of the brand.Only online and following the steps that will be sent to you by email once you notify us of the change or return.
Where should I send my order?
C / CHOPERA Nº38 (entrance at the end of the lane, do not ask at 40)
29018 - MALAGA
EXCHANGES AND RETURNS OF PRODUCTS PURCHASED IN MAKARTHY WILL BE SUBJECT TO THE FOLLOWING PRINCIPLES:
The customer has a right of withdrawal, by which he may proceed to return the order.Said right may be exercised within 15 (fifteen) business days from receipt of the order.
In case of return, the Customer has the obligation to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packed in its original box and properly protected.The product to be returned must be in the same state in which it was received by the Customer.
MAKARTHY will proceed to refund the amount paid, once it has received the returned product and has verified its good condition.The refund of the amount will be made within a maximum period of 14 (fourteen) business days from the date on which the return is accepted once the products have been received and their status has been validated.All returns will be made through the same payment method used in the purchase.
If the return or exchange is due to an error in what refers to the shipment, MAKARTHY will send to remove the package where it was received.MAKARTHY will take care of all the expenses derived from the subsequent return, such as the cost of shipping the correct order in the case of an exchange.
If you are not satisfied with your purchase, you can proceed to exchange or return one or more items in their original condition, always within a maximum period of 15 (fifteen) business days from receipt of the package.The item must be returned in perfect condition, with original and intact labeling, conveniently packaged in its original or similar box and properly protected.The product to be returned must be in the same state in which it was received.
MAKARTHY is not responsible for the costs of the return (except if it is our error or in case of a defect), but we will help to manage it at all times.You must return the garment to our address (*) through the courier service of your choice.Once the package arrives at our headquarters, the amount will be reimbursed.
SIZE / COLOR CHANGE:
If you want a change in size, color or alternative items, you will need to place a new order.
We accept all returns for exchange that must be in their original box or bag.In the unlikely event that an item is returned in an inappropriate condition, the amount will not be refunded.
(*) Shipping address, changes and returns
RETURN OF THE AMOUNT
CLOTHINE BUSINESS SL will proceed to refund the amount paid once it has received the returned product and has verified its good condition.All returns will be made through the same payment method used in the purchase.
If the return or exchange is due to an error in what refers to the shipment, MAKARTHY will send to remove the package where it was received and will be responsible for all the expenses derived from the subsequent return, as well as the cost of shipping the order. correct in the case of change.
Please note that there are countries and cities that are not part of the EU customs territory, so shipments are subject to taxes and / or duties.MAKARTHY is not committed or responsible for these fees, so you must pay the amount yourself.
In most cases, the fees are charged at the time of delivery of the package, although you may receive a notification by mail requesting that you go personally to pay these fees in order to receive your package.
For more information write to the mail email@example.com